- Course Fees
- Unique Student Identifier (USI)
- Frequently asked questions (FAQs)
- Forms & Resources
Under The Hammer Training protects the fees that are paid in advance by learners. Under The Hammer Training will only accept an initial payment of no more than $1,500 from each individual leaner prior to the commencement of the course.
This fee protection arrangement complies with national standards designed to limit the amount paid by an individual in advance of services being delivered. Training tuition fees are GST exempt.
For courses more than $1500.00, a payment plan of three fortnightly payments is payable. Should the learner withdraw from the training or cancel their enrolment, the instalments and final amounts are still applicable and payable as per the agreed schedule.
Commencement of training is defined as when the learner has finalised their pre-enrolment and enrolment forms, have been allocated their trainer, received course material, received a login to the Student Portal or have attended their first class (whichever comes first).
Course Fee Inclusions
- All training and assessments required for learners to achieve their qualification.
- All learning resources and course materials for each learner unless otherwise stated.
- RPL Assessment.
- All classes (this does not apply to distance learners)
- Full office and trainer support.
- A completed statement of attainment with record of units completed.
Whether you complete your training in class sessions or via correspondence, our assessment tasks are aimed at confirming the learner’s ability to apply acquired knowledge and skills to the workplace. Assessments tasks may include:
- Multiple choice questions online
- Short and extended answer questions
- Case studies
- Workplace skills assessment (Role play)
- Completion of workplace documents
We encourage all learners to submit their assessments as soon as possible after completion so that they can be assessed promptly.
Learners are required to submit all assessments with a signed assessment cover sheet (a copy is attached with each assessment). The cover sheet asks the learner to make a declaration that the submitted work is their own. Assessments will not be accepted for marking without a completed cover sheet. All course assessments are to be submitted in plain English.
We recommend keeping copies of all assessments submitted, as we are required to keep your submissions as evidence and cannot return them to you. Additionally, Under The Hammer Training will not be held responsible for any items that go missing in the post or on email.
Throughout the duration of your training, Under The Hammer trainers are available to provide continual support should you require assistance with any part of the learning. All learners will be supported in the following ways:
- Answering queries about assignment questions by phone, email or face to face
- Explaining assessment processes
- Arranging coaching with a trainer over the phone
- Making appropriate arrangements for learners with disabilities
- Organising assignments to be assessed in a timely manner
- Advising learners of their results
- Inform learners if any further study or assessment is required
The assessment marking process can take up to 4 weeks. 2 weeks of the timeframe is made up of the administration process.
Note:Hard copies of Assessments are available on request. In some cases, a fee may apply. Contact our support staff for further assistance.
UNIQUE STUDENT IDENTIFIER (USI)
All learners participating in nationally recognised training from 1 January 2015 are required to have a Unique Student Identifier (USI) and provide it to Under The Hammer Training upon enrolment. Alternatively, Under The Hammer Training can apply for a USI on behalf of an individual.
The Student Identifiers Act 2014 authorises the Australian Government’s Student Identifiers Registrar to collect information about USI applicants. When Under The Hammer Training applies for a USI on behalf of a learner who has authorised us to do so, we need to collect personal information about the learner which will be passed on to the Student Identifiers Registrar. This will include:
- Name, including first or given name(s), middle name(s) and surname or family name
- Date of birth
- City or town of birth
- Country of birth
- Contact details (so the Student Identifiers Registrar can provide individuals with their USI and explain how to activate their USI account).
In order to create a USI on behalf of a learner, Under The Hammer Training will be required to verify the identity of the individual by receiving a copy of an accepted identification document. This document will only be used for the purposes of generating the USI and confirming the identity of the individual with the Registrar.
Once the USI has been generated and validated, the identity documents used or collected for this purpose unless required as part of the learner’s enrolment will be securely destroyed.
Creating your USI
You can create your USI here: usi.gov.au or you can give permission for Under The Hammer Training to do it for you by providing us with a copy of your ID.
More Information on the USI:
In order to provide training and assessment service Under The Hammer Training is required to collect personal information upon enrolment of you course or qualification. The personal information about learners enrolled in a Course with Under The Hammer Training may be shared with the Australian Government and designated authorities, such as ASQA (the RTO’s registering body) and its auditors, the USI Registrar and the National Centre for Vocational Education Research (NCVER).
This includes personal details, contact details, course enrolment information, unit outcomes, AQF certification and statement issuance and information about training participation and progress.
Under The Hammer Training will not disclose an individual’s personal information to another person or organisation unless:
- They are aware that information of that kind is usually passed to that person or organisation.
- The individual has given written consent.
- Under The Hammer Training believes on reasonable grounds that the disclosure is necessary to prevent or lessen a serious threat to the life or health of the individual concerned or another person.
- The disclosure is required or authorised by, or under, law.
- The disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
Any person or organisation to which information is disclosed is not permitted to use or disclose the information for a purpose other than for which the information was supplied to them.
Access to and correction of records
Individuals have the right to access or obtain a copy of the information that Under The Hammer Training holds about them including personal details, contact details and information relating to course participation, progress and AQF certification and statements of attainment issued.
Requests to access or obtain a copy of the records held about an individual must be made by contacting our office via phone or email. The request to access your records must be writing in the form of an email or on a Request to Access Records Form which can be accessed under Learner Support / Forms and Resources. The individual must prove their identity to be able to access their records.
There is no charge for an individual to access the records that Under The Hammer Training holds about them; however there may be a charge for any copies made. Arrangements will be made within 10 days for the individual to access their records.
Under The Hammer Training will store all records containing personal information securely and take all reasonable security measures to protect the information collected from unauthorised access, misuse or disclosure. Personal information will be stored in paper-based files that are kept in a secure location (locked filing cabinets/locked compactor) and electronically in a secure environment to which only authorised staff have access.
Under The Hammer Training will, from time to time, use your personal information for the purpose of direct marketing, to keep you informed and up to date on our training products or to advise of Industry news and updates which might be of interest to you (generally by way of an email or a monthly newsletter). If you would prefer not to receive this material, please contact our Support Staff at email@example.com or call 1800 220 969.
Under The Hammer Training will not provide your personal information to any third parties for the purposes of direct marketing.
Complaints about privacy
Any individual wishing to make a complaint or appeal about the way information has been handled within Under The Hammer Training can do so by following Under The Hammer Training Complaints and Appeals Policy and Procedure.
FREQUENTLY ASKED QUESTIONS (FAQS)
What are Under The Hammer Training’s entry requirements?
To enrol into any of our Real Estate programs, learners are required to:
- Be over the age of 16
- Be computer literate
- Have basic computer knowledge
- Have verbal and written English
You may be required to undertake a language, literacy and numeracy assessment prior to acceptance into the course.
What is required of me to attend training?
While attending training sessions with Under The Hammer Training, we expect:
- Punctuality and attendance of all scheduled sessions
- An open approach to learning
- No offensive behaviour
- Respect for the other learners and Under The Hammer staff and trainers
- Smart casual/business attire
What happens if I miss a class?
If a learner does not attend a class they are booked into, and do not notify Under The Hammer Training 24 hours prior to class start time, no refund will apply. The learner may rebook or complete the unit/s missed by distance learning.
How is training delivered?
Under The Hammer Training delivers training by a Blended delivery mode. Blended training consists of face-to-face training, with combination of classroom activities and eLearning using online learning resources. All learners are required to have internet access and intermediate computer knowledge. Internet access is available in all classes.
Under The Hammer Training courses incorporates varying types of assessments designed to integrate theory and practice, verbal presentations, case studies, role playing and situational simulations, with written scenarios and workbook activities.
For learners choosing to complete their training by Distance learning it is all self-paced with the support of a trainer via phone or email.
Am I supported throughout my training?
Learner are never on their own. Our highly skilled trainers and are always on hand to help via phone in class or email should you have a question or problem regardless of whether you are training via distance learning or attending classes.
What do I do if I have a complaint?
As a consumer, you have the right to complain if you feel you have not received the product as it was advertised. You are also able to appeal an assessment decision if you are not satisfied with the outcome.
Appeals and complaints are taken seriously. if you wish to lodge an appeal or complaint you can speak with our support staff or your trainer and they will be able to assist in resolving the issue.
Am I entitled to a refund?
Once the enrolment and payment has been processed, a student is only entitled to a refund of any fees paid under the following circumstances:
- If a course is cancelled or postponed by Under The Hammer Training.
- If Under The Hammer Training is unable to meet its obligation to the student as stipulated in its requirements
Students may elect to transfer their enrolment to another course date or means of completion (e.g. distance learning). This will not incur any additional fees.
How long does it take to complete my Certificate of Registration or Real Estate Licence?
The length of time it will take you to finish your training will depend on many things. All learners learn at different paces. It will depend on your knowledge of the real estate industry and any experience you may have, whether you are eligible for credit transfers or RPL.
It will also depend on how much time you set aside to read the learner’s guides and undertake the assessments, and whether you are attending regular classes.
Every learner learns at a different pace, so you may be able to complete in less time, or you may need to spend extra time to work through the resources and submit your assessments.
How do I apply for my Certificate of Registration or Real Estate Licence in NSW?
Your Certificate of Registration or Real Estate Licence is issued by NSW Office of Fair Trading upon application, not Under The Hammer Training.
When you complete and submit your assessments, and you are deemed competent for each unit of competency, you will be issued a Statement of Attainment or a Certificate (full qualification) for the units of competency you have completed as set by the Office of Fair Trading. This then allows you to apply.
You can apply using the following links/forms
Contact NSW Fair Trading on 13 32 20 for information on their application process.
FORMS AND RESOURCES
Under The Hammer Trainings Learner Handbook will provide you with all the information you need to assist you in your learning